GENERAL INFORMATION

Position Desired DATA ENTRY
Rate ₱30,000.00/month ($667)
Availability Part Time
Education Bachelor of Science: Computer Science, Graduated 2005 Pangasinan Colleges Of Science and Technology, Pangasinan State University – Urdaneta City
Experience Customer Service Associate, 12/2016 to 08/2017
The Results Company – One World Center Building, Mactan Newtown, Lapu-lapu City, Pphilippines

• One World Centre Building, Mactan Newtown, Newtown Blvd, Lapu-lapu City, 6015.
• Mastery of customer service management systems and databases.
• Analysed call volume and average call time to monitor Customer Service Representative Performance and productivity.
• Improved call centre functionality and service capacity by resolving customer complaints efficiently and quickly.
• Met or exceeded service and quality standards every review period.
• Gathered and verified all required customer information for tracking purposes.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call centre environment.
• Referred unresolved customer grievances to designated departments for further investigation.
• Addressed and resolved customer product complaints empathetically and professionally.
• Defused volatile customer situations calmly and courteously.
• Identified chronic customer issues by creating and maintaining customer complaint log.
• Prepared reports and communication for senior management and clients.

Tech. Support Rep, 08/2015 to 12/2016
24/7 Customer Philippines Inc. - Cebu City – Cebu City, Philippines

• Evaluated and responded to incoming sales leads and requests for technical support assistance.
• Managed call flow and responded to technical support needs of customers.
• 3 years of technical support experience.
• Resolved problems with malfunctioning products.
• Activated accounts for clients interested in new services.
• Researched, troubleshot and resolved complex problems independently.
• Assisted customers with order placing.
• Appropriately documented all transactions and pertinent interactions.
• Reviewed technical documentation and procedures.
• Managed customers' expectations and experience to a high degree of customer satisfaction.
• Enthusiastically participate in job-related training.
• Installed software, modified and repaired hardware and resolved technical issues.
• Upsold products and services to increase company revenue by % beyond proposed targets.
• Maintained and updated customer service database.
• Used scripting skills to contribute to internal tools.
• Provided on-call support for critical issues.
• Followed up with clients to ensure optimal customer satisfaction.
• Identified and solved technical issues with a variety of diagnostic tools.
• Conducted research to address customer concerns.
• Remained up-to-date on the latest technologies and solutions applicable to company products.
• Worked closely with team members to meet or exceed all customer service requirements.
• Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
• Compiled and accurately entered electronic data.
• Described solutions to customers accurately and persuasively.
• Assessed client's profiles and aligned them with the best possible products and services to meet their needs.
• Participated in various incentive programs and contests designed to support achievement of production goals.
• Resolved customer issues in a clear, courteous and straightforward manner.
• Answered number of incoming calls from residential and small business customers.
• Maintained high departmental standards for quality and productivity metrics.


General Machine Operator, 06/2008 to 05/2009
SUMIKO ELECTRONICS TAIWAN CO., LTD – Nan Tze Kaohsiung, Taiwan R.O.C

• Responsible for achieving production requirements.
• Oversaw the production process and managed the production schedule.
• Made sure that products were produced on time and are of good quality.
• Monitored product standards and quality-control programs.
• Set and monitored product standards, examining samples of raw products and processing tests, to ensure the quality of all finished products.

Customer Account Executive, 09/2013 to 05/2014
TranscomCentre – Pasig, NCR

• Acted professionally and patiently when addressing negative customer feedback.
• Improved call centre functionality and service capacity by resolving customer complaints efficiently and quickly.
• Mastery of customer service management systems and databases.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call centre environment.
• Effectively managed a high-volume of inbound and outbound customer calls.
• Accurately documented, researched and resolved customer service issues.
• Provided incentive to increase productivity by offering employees awards for best customer service.
• Analysed call volume and average call time to monitor Customer Service Representative Performance and productivity.
• Defused volatile customer situations calmly and courteously.
• Identified chronic customer issues by creating and maintaining customer complaint log.
• Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
• Met or exceeded service and quality standards every review period.
• Evaluated consumer reports on a monthly basis.
• Prepared reports and communication with senior management and clients.
• Initiated operations improvements to improve overall call center productivity.
Cashier, 05/2005 to 07/2005
Magic Mall Urdaneta – Urdaneta City, Ilocos Region

• Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.
• Maintained fixed asset module and calculate and record monthly depreciation expense.
• Worked with management at the project level to ensure expense plans are achieved.
• Reconstructed accounting records from clients' checks and cash receipts.
• Performed periodic budgeting/modelling to project monthly cash requirements.
• Prepared accurate financial statements at end of the quarter.
Marketing Representative, 07/2005 to 10/2005
SM City Baguio – Baguio, CAR

• Negotiated prices, terms of sales and service agreements.
• Wrote sales contracts for orders obtained and submitted orders for processing.
• Exceeded team sales goals by %.
• Met existing customers to review current services and expand sales opportunities.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Increased sales volume by adding number accounts in the area territory.

PERSONAL DATA:

Age:33
GenderFemale
Address:You need an Elite Account to see this area
Contact Number:You need an Elite Account to see this area
WebsiteYou need an Elite Account to see this area
Last Active:01/03/2018
Member Since:01/03/2018

SKILLS SUMMARY:

Professional Summary
Highly ambitious Freelancer with a background in sales, billing and account maintenance. Expertise in de-escalating situations, risk management and client needs assessments. Customer service representative with 4 years’ experience. Areas of expertise include Technical Support and Data entry. Meticulous on details, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Cable and Online accounts. Skilled Level 2 internet support with experience in the Business Process Outsourcing industry. Familiar with Microsoft Programs and Wordpress.

• Customer-oriented Tech successful at troubleshooting and handling customer support issues in a timely manner.
• Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem-solving.
• Call Centre Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
• Energetic and with strong time management skills who thrives in a fast-paced, dynamic environment.

SKILLS RATING:

GENERAL

Typing:
Attention to details:
Willing to ask questions if unsure:
Attention to details:
Ability to learn new things quickly:
Ability to Follow Instructions:
Basic Internet Usage:
Communication:
Problem Solving:
Internet Researching:
General Skills Summary:I have more than three years of Customer Service and Technical Support experience

ADMINISTRATIVE

Email Etiquette:
Microsoft Excel:
Microsoft Office:
Microsoft Outlook:
Help Desk:
Telephone Etiquette:
United States Culture:
Call Center:
Project Management:
Bookkeeping:
General Office Skills:
Basic Computer Skills:
Time Management:
Customer Service:
Administrative Skills Summary:I worked with different US clients and was able to provide the best customer service experience by providing them proper resolution to their concern.

DESIGN AND MULTIMEDIA

3ds Max:
No Skill in this area
Jing:
No Skill in this area
Adobe InCopy:
No Skill in this area
Google SketchUp:
No Skill in this area
Adobe Premier:
No Skill in this area
Camtasia:
No Skill in this area
Adobe After Effects:
No Skill in this area
Adobe InDesign:
No Skill in this area
CorelDraw:
No Skill in this area
FrontPage:
No Skill in this area
Web Design:
Adobe Fireworks:
No Skill in this area
Adobe Photoshop:
Logo Design:
Microsoft Powerpoint:
Dreamweaver:
No Skill in this area
Video Manipulation:
Adobe Illustrator:
No Skill in this area
Design and Multimedia Skills Summary:I never handled these accounts yet but I am a fast learner and willing to be trained

FINANCE AND MANAGEMENT

Analytical Skills:
Taxation:
No Skill in this area
Accounting Principles:
Business Plans:
Quickbooks Pro:
No Skill in this area
Human Resources:
Business Strategy:
Management Skills:
Financial Analysis:
Payroll Management:
Financial Reporting:
Organizational Skills:
Financial Statements:
Finance and Management Skills Summary:I do not have much knowledge or experience with accountancy but is willing to learn and adapt to changes or new information

SALES AND MARKETING

Market Research:
Marketing Terminology:
Public Relations:
FTP:
No Skill in this area
Marketing Methods and Techniques:
Search Engine Marketing:
Search Engine Optimization:
Social Media Marketing:
Sales:
Banner Advertising:
Facebook Pages:
Twitter:
Blogging:
Branding:
Clickbank:
No Skill in this area
Using Wordpress:
Google Docs:
Copywriting:
Facebook Advertising:
Media Buying:
Google Adsense:
No Skill in this area
Google Adwords:
No Skill in this area
Email Marketing / Autoresponders:
Google Analytics:
No Skill in this area
Advertising Skills:
Internet Marketing:
Sales and Marketing Skills Summary:I only use social media for important marketing or post that will help my friends and relatives' business.

WEB AND PROGRAMMING

Twitter Development:
Visual Basic:
WordPress:
ASP.NET:
CSS:
PHP:
AJAX:
No Skill in this area
Facebook Platform Development:
HTML:
Java:
Perl:
No Skill in this area
Ruby on Rails:
No Skill in this area
Windows 7:
Windows 8:
Linux:
Skype Development:
Windows XP:
Amazon Web Services:
Drupal:
Joomla:
PayPal Integration:
Databases:
Windows Vista:
C++:
iPhone iOS:
Adobe Flash:
ColdFusion:
No Skill in this area
Google Maps API:
JavaScript:
Mobile Web Apps:
Google Android Programming:
CodeIgniter:
No Skill in this area
ActionScript:
Google Webmaster:
Web and Programming Skills Summary:I do not have much experience using these software but is willing to learn and can be easily trained

WRITING AND TRANSLATION

Audio/Video Transcription:
Blog Writing:
Ebook Writing:
Report Writing:
Resume Writing:
English Grammar:
Academic Writing:
Business Writing:
Creative Writing:
English Speaking:
Creating Outlines:
Technical Writing:
Chapter Structuring:
English Basic Skills:
English Proof Reading:
Writing and Translation Skills Summary:I have lots of research and other data entry jobs.

ADVANCED MARKETING SOFTWARE

The Best Spinner:
No Skill in this area
Aweber:
No Skill in this area
SENuke X:
No Skill in this area
Tweet Adder:
No Skill in this area
SEO Link Robot:
No Skill in this area
Brute Force SEO:
No Skill in this area
Market Me Suite:
No Skill in this area
Market Samurai:
No Skill in this area
Wishlist Member:
No Skill in this area
Advanced Marketing Software Skills Summary:I have no idea about these program but willing to learn and train.
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