GENERAL INFORMATION

Position Desired Virtual Assistant
Rate ₱30,000.00/month ($667)
Availability Full Time
Education College University of Perpetual Help Jonelta System Graduated April 2005 Bachelor of Science Commerce Major in Computer Management High School San Lorenzo School Graduated March 2000 Elementary San Lorenzo School Graduated March 1996
Experience Freelance
Job Position: Remote Virtual Assistant
Job Description: Mostly project based works gathered through online sites such as upwork.
Date of Employment: May 2017 - Present

PRU Life U.K.
Office Address: 12/F Kingston Tower, Blk 2, Lot 1, Acacia Avenue, Madrigal Business Park, Ayala Alabang, Muntinlupa City 1770
Job Position: Assistant Unit Manager and Financial Consultant
Job Description: Promote and propagate financial literacy regarding financial goals such as income protection, medium to long term savings, children education, retirement and estate planning.
Date of Employment: (November 2014 - Present)

Convergys Philippines Services, Inc.
Office Address: Blk. 44 Northgate Cyberzone Filinvest Corporate City,  
Alabang-Zapote Rd., Muntinlupa City
Job Position: Resolutions Specialist Desk
Job Description:
Account: Optus Prepaid Mobile (November 2013 - May 2015)
In-bound service, Conducts up-selling with the customers to utilize their network 
services and mobile phones at the same time, handles equipment and billing related concerns
AT&T Mobility (August 2009 – November 2012)
Dual skilled supervisor conducts outbound calls for commitments set and doing also supervisory inbound calls for customer care. Handles transition classes for new hire representatives before they hit the production floor. Conducts call monitoring, quality evaluations, coaching sessions per representative and debriefing sessions for the representatives progress and improvement.
IBM Sprint (May 2006-August 2009)
In-bound service, Conducts up-selling with the customers to utilize their network 
services and mobile phones at the same time, handles equipment and billing related concerns; and, Also performed duties such as: Floor Walker (Sprint), providing real-time assistance to the agents on the production floor.
Date of Employment: May 2006 – November 2012, November 2013 - May 2015

PERSONAL DATA:

Age:34
GenderMale
Address:You need an Elite Account to see this area
Contact Number:You need an Elite Account to see this area
WebsiteYou need an Elite Account to see this area
Last Active:11/30/2017
Member Since:11/30/2017

SKILLS SUMMARY:

Customer Service Representative- I’ve started my career as a Call Center agent handling Customer Service which includes answering calls in a timely manner or providing solutions to customer’s concerns to name a few.

Operational and Performance Management - 9 years of Customer Support in the BPO Industry from customer service, collections, technical support and billing which catered clients from the US and Australia.

SKILLS RATING:

GENERAL

Typing:
Attention to details:
Willing to ask questions if unsure:
Attention to details:
Ability to learn new things quickly:
Ability to Follow Instructions:
Basic Internet Usage:
Communication:
Problem Solving:
Internet Researching:
General Skills Summary:I gave out 5 for the skills that I know I can exceed expectations and 4/3 for those that I know I'll be needing a small margin of error and a room for improvement.

ADMINISTRATIVE

Email Etiquette:
Microsoft Excel:
Microsoft Office:
No Skill in this area
Microsoft Outlook:
No Skill in this area
Help Desk:
No Skill in this area
Telephone Etiquette:
United States Culture:
Call Center:
Project Management:
No Skill in this area
Bookkeeping:
No Skill in this area
General Office Skills:
Basic Computer Skills:
Time Management:
Customer Service:
Administrative Skills Summary:I gave out 5 for the skills that I know I can exceed expectations and 4/3 for those that I know I'll be needing a small margin of error and a room for improvement.

DESIGN AND MULTIMEDIA

3ds Max:
No Skill in this area
Jing:
No Skill in this area
Adobe InCopy:
No Skill in this area
Google SketchUp:
No Skill in this area
Adobe Premier:
No Skill in this area
Camtasia:
No Skill in this area
Adobe After Effects:
No Skill in this area
Adobe InDesign:
No Skill in this area
CorelDraw:
No Skill in this area
FrontPage:
No Skill in this area
Web Design:
No Skill in this area
Adobe Fireworks:
No Skill in this area
Adobe Photoshop:
No Skill in this area
Logo Design:
No Skill in this area
Microsoft Powerpoint:
No Skill in this area
Dreamweaver:
No Skill in this area
Video Manipulation:
No Skill in this area
Adobe Illustrator:
No Skill in this area
Design and Multimedia Skills Summary:I gave out 5 for the skills that I know I can exceed expectations and 4/3 for those that I know I'll be needing a small margin of error and a room for improvement.

FINANCE AND MANAGEMENT

Analytical Skills:
No Skill in this area
Taxation:
No Skill in this area
Accounting Principles:
No Skill in this area
Business Plans:
No Skill in this area
Quickbooks Pro:
No Skill in this area
Human Resources:
No Skill in this area
Business Strategy:
No Skill in this area
Management Skills:
No Skill in this area
Financial Analysis:
No Skill in this area
Payroll Management:
No Skill in this area
Financial Reporting:
No Skill in this area
Organizational Skills:
No Skill in this area
Financial Statements:
No Skill in this area
Finance and Management Skills Summary:I gave out 5 for the skills that I know I can exceed expectations and 4/3 for those that I know I'll be needing a small margin of error and a room for improvement.

SALES AND MARKETING

Market Research:
No Skill in this area
Marketing Terminology:
No Skill in this area
Public Relations:
No Skill in this area
FTP:
No Skill in this area
Marketing Methods and Techniques:
No Skill in this area
Search Engine Marketing:
No Skill in this area
Search Engine Optimization:
No Skill in this area
Social Media Marketing:
No Skill in this area
Sales:
No Skill in this area
Banner Advertising:
No Skill in this area
Facebook Pages:
No Skill in this area
Twitter:
No Skill in this area
Blogging:
No Skill in this area
Branding:
No Skill in this area
Clickbank:
No Skill in this area
Using Wordpress:
No Skill in this area
Google Docs:
No Skill in this area
Copywriting:
No Skill in this area
Facebook Advertising:
No Skill in this area
Media Buying:
No Skill in this area
Google Adsense:
No Skill in this area
Google Adwords:
No Skill in this area
Email Marketing / Autoresponders:
No Skill in this area
Google Analytics:
No Skill in this area
Advertising Skills:
No Skill in this area
Internet Marketing:
No Skill in this area
Sales and Marketing Skills Summary:I gave out 5 for the skills that I know I can exceed expectations and 4/3 for those that I know I'll be needing a small margin of error and a room for improvement.

WEB AND PROGRAMMING

Twitter Development:
No Skill in this area
Visual Basic:
No Skill in this area
WordPress:
No Skill in this area
ASP.NET:
No Skill in this area
CSS:
No Skill in this area
PHP:
No Skill in this area
AJAX:
No Skill in this area
Facebook Platform Development:
No Skill in this area
HTML:
No Skill in this area
Java:
No Skill in this area
Perl:
No Skill in this area
Ruby on Rails:
No Skill in this area
Windows 7:
No Skill in this area
Windows 8:
No Skill in this area
Linux:
No Skill in this area
Skype Development:
No Skill in this area
Windows XP:
No Skill in this area
Amazon Web Services:
No Skill in this area
Drupal:
No Skill in this area
Joomla:
No Skill in this area
PayPal Integration:
No Skill in this area
Databases:
No Skill in this area
Windows Vista:
No Skill in this area
C++:
No Skill in this area
iPhone iOS:
No Skill in this area
Adobe Flash:
No Skill in this area
ColdFusion:
No Skill in this area
Google Maps API:
No Skill in this area
JavaScript:
No Skill in this area
Mobile Web Apps:
No Skill in this area
Google Android Programming:
No Skill in this area
CodeIgniter:
No Skill in this area
ActionScript:
No Skill in this area
Google Webmaster:
No Skill in this area
Web and Programming Skills Summary:I gave out 5 for the skills that I know I can exceed expectations and 4/3 for those that I know I'll be needing a small margin of error and a room for improvement.

WRITING AND TRANSLATION

Audio/Video Transcription:
No Skill in this area
Blog Writing:
No Skill in this area
Ebook Writing:
No Skill in this area
Report Writing:
No Skill in this area
Resume Writing:
No Skill in this area
English Grammar:
Academic Writing:
No Skill in this area
Business Writing:
No Skill in this area
Creative Writing:
No Skill in this area
English Speaking:
Creating Outlines:
No Skill in this area
Technical Writing:
No Skill in this area
Chapter Structuring:
No Skill in this area
English Basic Skills:
English Proof Reading:
Writing and Translation Skills Summary:I gave out 5 for the skills that I know I can exceed expectations and 4/3 for those that I know I'll be needing a small margin of error and a room for improvement.

ADVANCED MARKETING SOFTWARE

The Best Spinner:
No Skill in this area
Aweber:
No Skill in this area
SENuke X:
No Skill in this area
Tweet Adder:
No Skill in this area
SEO Link Robot:
No Skill in this area
Brute Force SEO:
No Skill in this area
Market Me Suite:
No Skill in this area
Market Samurai:
No Skill in this area
Wishlist Member:
No Skill in this area
Advanced Marketing Software Skills Summary:I gave out 5 for the skills that I know I can exceed expectations and 4/3 for those that I know I'll be needing a small margin of error and a room for improvement.
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