GENERAL INFORMATION

Position Desired Customer Service/Back Office
Rate ₱30,000.00/month ($667)
Availability Full Time
Education I'm a college undergraduate taking BSBA course
Experience 2008- Advanced Contact Solutions for Bank of New York Mellon- we answer calls for customers who has questions about the missing tapes incident

2008-2010- After ACS, I worked in Telus Market Market for Xbox 360 gaming account-I have handled CSR, Tech, Billing and Retention

2010- 2012- I worked in Interglobe Technologies as a Travel Process Associate for United Airlines. We do airline ticketing for flights both for US local flights and International.

2012- I left IGT and applied for Startek Philippines, I worked there as a Inbound Sales Agent. We assist customers in processing their orders for internet, tv and phone with time warner cable.

2013-2017. I was an Analyst in ADP Philippines, I was a benefits administrator for the employees of our clients who enrolls their benefits.

Then I got promoted as a senior analyst and I handled US Payroll and worked side by side with our US consultants. Then, I was transferred to Human Resource Benefits Open Enrollment, I worked their as a Project Manager where we implement and set up our client's benefits enrollment platform.

Then, I was transferred to General ledger Canada, where I also worked as a Project Manager and we worked side by side with our clients in setting up and configuring their accounting entries and ledgers.

After 4 years in ADP, I applied in Citibank as a Customer Service Officer for Citibank Australia account, but we were not on boarded due to business needs the account is already full.

PERSONAL DATA:

Age:30
GenderMale
Address:You need an Elite Account to see this area
Contact Number:You need an Elite Account to see this area
WebsiteYou need an Elite Account to see this area
Last Active:11/09/2017
Member Since:11/09/2017

SKILLS SUMMARY:

Hi,

I have BPO experience for 9 years and I've handled both customer service and back office support for both US and Canada accounts.

SKILLS RATING:

GENERAL

Typing:
Attention to details:
Willing to ask questions if unsure:
Attention to details:
Ability to learn new things quickly:
Ability to Follow Instructions:
Basic Internet Usage:
Communication:
Problem Solving:
Internet Researching:
General Skills Summary:Because of my experience, I've already learn different skills in order for me to become successfull.

ADMINISTRATIVE

Email Etiquette:
Microsoft Excel:
Microsoft Office:
Microsoft Outlook:
Help Desk:
Telephone Etiquette:
United States Culture:
Call Center:
Project Management:
Bookkeeping:
General Office Skills:
Basic Computer Skills:
Time Management:
Customer Service:
Administrative Skills Summary:I've experienced all of them.

DESIGN AND MULTIMEDIA

3ds Max:
Jing:
Adobe InCopy:
Google SketchUp:
Adobe Premier:
Camtasia:
Adobe After Effects:
Adobe InDesign:
CorelDraw:
FrontPage:
Web Design:
Adobe Fireworks:
Adobe Photoshop:
Logo Design:
Microsoft Powerpoint:
Dreamweaver:
Video Manipulation:
Adobe Illustrator:
Design and Multimedia Skills Summary:Never had an on hand experience with them but I'm willing to learn

FINANCE AND MANAGEMENT

Analytical Skills:
Taxation:
Accounting Principles:
Business Plans:
Quickbooks Pro:
Human Resources:
Business Strategy:
Management Skills:
Financial Analysis:
Payroll Management:
Financial Reporting:
Organizational Skills:
Financial Statements:
Finance and Management Skills Summary:This one of the things I've handled in ADP payroll and accounting.

SALES AND MARKETING

Market Research:
No Skill in this area
Marketing Terminology:
No Skill in this area
Public Relations:
FTP:
No Skill in this area
Marketing Methods and Techniques:
No Skill in this area
Search Engine Marketing:
No Skill in this area
Search Engine Optimization:
No Skill in this area
Social Media Marketing:
No Skill in this area
Sales:
Banner Advertising:
No Skill in this area
Facebook Pages:
Twitter:
No Skill in this area
Blogging:
Branding:
Clickbank:
No Skill in this area
Using Wordpress:
No Skill in this area
Google Docs:
No Skill in this area
Copywriting:
No Skill in this area
Facebook Advertising:
No Skill in this area
Media Buying:
No Skill in this area
Google Adsense:
No Skill in this area
Google Adwords:
No Skill in this area
Email Marketing / Autoresponders:
Google Analytics:
No Skill in this area
Advertising Skills:
Internet Marketing:
No Skill in this area
Sales and Marketing Skills Summary:

WEB AND PROGRAMMING

Twitter Development:
No Skill in this area
Visual Basic:
No Skill in this area
WordPress:
No Skill in this area
ASP.NET:
No Skill in this area
CSS:
No Skill in this area
PHP:
No Skill in this area
AJAX:
No Skill in this area
Facebook Platform Development:
No Skill in this area
HTML:
No Skill in this area
Java:
No Skill in this area
Perl:
No Skill in this area
Ruby on Rails:
No Skill in this area
Windows 7:
Windows 8:
No Skill in this area
Linux:
No Skill in this area
Skype Development:
No Skill in this area
Windows XP:
Amazon Web Services:
No Skill in this area
Drupal:
No Skill in this area
Joomla:
No Skill in this area
PayPal Integration:
No Skill in this area
Databases:
No Skill in this area
Windows Vista:
C++:
No Skill in this area
iPhone iOS:
No Skill in this area
Adobe Flash:
No Skill in this area
ColdFusion:
No Skill in this area
Google Maps API:
No Skill in this area
JavaScript:
No Skill in this area
Mobile Web Apps:
No Skill in this area
Google Android Programming:
No Skill in this area
CodeIgniter:
No Skill in this area
ActionScript:
No Skill in this area
Google Webmaster:
No Skill in this area
Web and Programming Skills Summary:

WRITING AND TRANSLATION

Audio/Video Transcription:
Blog Writing:
Ebook Writing:
No Skill in this area
Report Writing:
Resume Writing:
English Grammar:
Academic Writing:
Business Writing:
Creative Writing:
English Speaking:
Creating Outlines:
No Skill in this area
Technical Writing:
Chapter Structuring:
No Skill in this area
English Basic Skills:
English Proof Reading:
Writing and Translation Skills Summary:

ADVANCED MARKETING SOFTWARE

The Best Spinner:
No Skill in this area
Aweber:
No Skill in this area
SENuke X:
No Skill in this area
Tweet Adder:
No Skill in this area
SEO Link Robot:
No Skill in this area
Brute Force SEO:
No Skill in this area
Market Me Suite:
No Skill in this area
Market Samurai:
No Skill in this area
Wishlist Member:
No Skill in this area
Advanced Marketing Software Skills Summary:
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