GENERAL INFORMATION

Position Desired Customer Service Representative
Rate ₱20,000.00/month ($444)
Availability Part Time
Education Bachelor of Science in Computer Science
Experience TECHNICAL SUPPORT SPECIALIST
MARCH 2017 - PRESENT
Bose
Hinduja Global Solutions

TEMPORARY TEAM LEADER
FEBRUARY 2017 – MARCH 2017
Brother International
Hinduja Global Solutions

SUBJECT MATTER EXPERT
AUGUST 2015 – JANUARY 2017
Brother International
Hinduja Global Solutions

TECHNICAL SUPPORT REPRESENTATIVE
AUGUST 2010 – JULY 2015
Brother International
Hinduja Global Solutions

SECRETARY
MARCH 2009 – MAY 2009
TRI – Noah Graphics and Advertising Services
21 KG St. Kamias, Quezon City

ACCOUNTING CLERK
MARCH 2008 – SEPTEMBER 2008
MMC Bookkeeping Services
101 Panay Ave, Quezon City

SALES CLERK
NOVEMBER 2005 – APRIL 2006
Robinsons Department Store
Robinsons Land Corporation
San Fernando, Pampanga

SALES CLERK
APRIL 2005 – SEPTEMBER 2005
Madison Shopping Plaza, Inc.
SM Group of Companies
Mexico, Pampanga

PERSONAL DATA:

Age:31
GenderFemale
Address:You need an Elite Account to see this area
Contact Number:You need an Elite Account to see this area
WebsiteYou need an Elite Account to see this area
Last Active:10/29/2017
Member Since:10/28/2017

SKILLS SUMMARY:

Phone skills, Proficient in Software Application (i.e. Windows Word, Windows Excel, Windows
PowerPoint, Outlook, Mac Navigation, Internet), Softphones (i.e. WPA, Web Agent), and Knowledgeable in SAP, CRM, and Oracle Applications

SKILLS RATING:

GENERAL

Typing:
Attention to details:
Willing to ask questions if unsure:
Attention to details:
Ability to learn new things quickly:
Ability to Follow Instructions:
Basic Internet Usage:
Communication:
Problem Solving:
Internet Researching:
General Skills Summary:I am trained and equipped with customer service skills that can provide satisfaction to customers and contribute to the success of the company. I’m very transparent, sincere, reliable and results driven when handling difficult situations.

ADMINISTRATIVE

Email Etiquette:
Microsoft Excel:
Microsoft Office:
Microsoft Outlook:
Help Desk:
Telephone Etiquette:
United States Culture:
Call Center:
Project Management:
Bookkeeping:
General Office Skills:
Basic Computer Skills:
Time Management:
Customer Service:
Administrative Skills Summary:I have been in the Customer Service for 7 years, providing support to U.S. and Canadian customers. Throughout the years, I make it my goal to make sure that all their concerns are well taken care of consistently and efficiently. And I always give myself room for improvement.

DESIGN AND MULTIMEDIA

3ds Max:
No Skill in this area
Jing:
No Skill in this area
Adobe InCopy:
No Skill in this area
Google SketchUp:
No Skill in this area
Adobe Premier:
No Skill in this area
Camtasia:
No Skill in this area
Adobe After Effects:
No Skill in this area
Adobe InDesign:
No Skill in this area
CorelDraw:
No Skill in this area
FrontPage:
No Skill in this area
Web Design:
No Skill in this area
Adobe Fireworks:
No Skill in this area
Adobe Photoshop:
Logo Design:
No Skill in this area
Microsoft Powerpoint:
Dreamweaver:
No Skill in this area
Video Manipulation:
No Skill in this area
Adobe Illustrator:
No Skill in this area
Design and Multimedia Skills Summary:I have no experience when it comes to Design and Multimedia. I have basic knowledge of Microsoft PowerPoint and very little knowledge of Adobe Photoshop.

FINANCE AND MANAGEMENT

Analytical Skills:
Taxation:
No Skill in this area
Accounting Principles:
No Skill in this area
Business Plans:
No Skill in this area
Quickbooks Pro:
No Skill in this area
Human Resources:
No Skill in this area
Business Strategy:
No Skill in this area
Management Skills:
Financial Analysis:
No Skill in this area
Payroll Management:
No Skill in this area
Financial Reporting:
No Skill in this area
Organizational Skills:
Financial Statements:
No Skill in this area
Finance and Management Skills Summary:I have zero knowledge when it comes to Finance and little background in Management. I can say that I am a very organized person.

SALES AND MARKETING

Market Research:
No Skill in this area
Marketing Terminology:
No Skill in this area
Public Relations:
No Skill in this area
FTP:
No Skill in this area
Marketing Methods and Techniques:
No Skill in this area
Search Engine Marketing:
No Skill in this area
Search Engine Optimization:
No Skill in this area
Social Media Marketing:
No Skill in this area
Sales:
Banner Advertising:
No Skill in this area
Facebook Pages:
No Skill in this area
Twitter:
No Skill in this area
Blogging:
No Skill in this area
Branding:
No Skill in this area
Clickbank:
No Skill in this area
Using Wordpress:
No Skill in this area
Google Docs:
No Skill in this area
Copywriting:
No Skill in this area
Facebook Advertising:
No Skill in this area
Media Buying:
No Skill in this area
Google Adsense:
No Skill in this area
Google Adwords:
No Skill in this area
Email Marketing / Autoresponders:
No Skill in this area
Google Analytics:
No Skill in this area
Advertising Skills:
No Skill in this area
Internet Marketing:
No Skill in this area
Sales and Marketing Skills Summary:I have experience in upselling and have no knowledge in Sales and Marketing.

WEB AND PROGRAMMING

Twitter Development:
No Skill in this area
Visual Basic:
No Skill in this area
WordPress:
No Skill in this area
ASP.NET:
No Skill in this area
CSS:
No Skill in this area
PHP:
No Skill in this area
AJAX:
No Skill in this area
Facebook Platform Development:
No Skill in this area
HTML:
No Skill in this area
Java:
No Skill in this area
Perl:
No Skill in this area
Ruby on Rails:
No Skill in this area
Windows 7:
Windows 8:
Linux:
No Skill in this area
Skype Development:
No Skill in this area
Windows XP:
Amazon Web Services:
No Skill in this area
Drupal:
No Skill in this area
Joomla:
No Skill in this area
PayPal Integration:
No Skill in this area
Databases:
No Skill in this area
Windows Vista:
C++:
No Skill in this area
iPhone iOS:
No Skill in this area
Adobe Flash:
No Skill in this area
ColdFusion:
No Skill in this area
Google Maps API:
No Skill in this area
JavaScript:
No Skill in this area
Mobile Web Apps:
No Skill in this area
Google Android Programming:
No Skill in this area
CodeIgniter:
No Skill in this area
ActionScript:
No Skill in this area
Google Webmaster:
No Skill in this area
Web and Programming Skills Summary:I have no experience in Web and Programming. However, I can navigate Windows operating system.

WRITING AND TRANSLATION

Audio/Video Transcription:
No Skill in this area
Blog Writing:
No Skill in this area
Ebook Writing:
No Skill in this area
Report Writing:
No Skill in this area
Resume Writing:
No Skill in this area
English Grammar:
Academic Writing:
No Skill in this area
Business Writing:
No Skill in this area
Creative Writing:
No Skill in this area
English Speaking:
Creating Outlines:
No Skill in this area
Technical Writing:
No Skill in this area
Chapter Structuring:
No Skill in this area
English Basic Skills:
English Proof Reading:
No Skill in this area
Writing and Translation Skills Summary:I can speak and write in English but when it comes to Writing and Translation, I have no experience at all.

ADVANCED MARKETING SOFTWARE

The Best Spinner:
No Skill in this area
Aweber:
No Skill in this area
SENuke X:
No Skill in this area
Tweet Adder:
No Skill in this area
SEO Link Robot:
No Skill in this area
Brute Force SEO:
No Skill in this area
Market Me Suite:
No Skill in this area
Market Samurai:
No Skill in this area
Wishlist Member:
No Skill in this area
Advanced Marketing Software Skills Summary:I have no experience with Advanced Marketing Software.
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