GENERAL INFORMATION

Position Desired Virtual Assistant/Admin Support/CSR
Rate ₱20,000.00/month ($444)
Availability Part Time
Education 1. Bachelor Of Industrial Technology Major in Computer Technology
Experience 1. *DREAMSOFT INTERNET CAFÉ On the Job Training (600hrs)
B.Mendoza St., Sto.Rosario Assisting customers, typing, printing, scanning,
San Fernando, Pampanga cd burning compiling.
June 16,2009 - Sept.25,2009 Perform other duties as required.

*DREAMSOFT INTERNET CAFÉ* Staff (Customer Service)
B.Mendoza St., Sto.Rosario Assisting customers, typing, printing, scanning,
San Fernando, Pampanga CD Burning, File Compiling, Photo Editing
Cashier, Perform other duties as required.
August 16, 2010 - February 15,2011

*GREAT IMAGE SERVICES Senior Photographer
CORPORATION* Creating an exceptional and meaningful photographs
of babies, families and individuals by using artistic
vision and wide range of technical skills.
March 31,2011 - October 14,2011

*SUTHERLAND GLOBAL SERVICES* Customer Service Representative (FTD Acct.)
Berthaphil II (CSEZ) Creating order entry flowers.(international)
Angeles City, Pampanga January 02,2012 – February 17,2012

Technical Support Representative (ACER Acct.)
Assisting and troubleshooting of customers that has ACER products (laptop,tablet &desktop computers)
February 20,- April 05,2012

*TELETECH CUSTOMER CARE MANAGEMENT* Technical Support Representative (T-Mobile)
Bldg. 4 Sm City Pampanga Answers incoming calls and providing technical assistance from customers having issues with their smartphones
June 14 – September 07,2013

* STREAM GLOBAL SERVICES * Technical Support Representative (Hewlett Packard)
2/F Worldwide Corporate Center Answers incoming calls and providing technical assistance
Shaw Boulevard Barangay Highway Hills from customers having issues with their smartphones
Mandaluyong City September 13 – September 01 2013


*GOOGLE (Synnex Concentrix) Customer Service Representative
November 11,2013 - AUgust 2016 Assisting users who's having trouble with their Google Play
Balance, in redeeming Google Play Gift Cards and with
their Google Mail Passwords.






*Arvato Bertelsmann* Customer Service Representative 2
August 20, 2015 – August 20 2015 - Answers incoming calls and assisting customers in
Troubleshooting their Surface devices.
- Provide refunds and troubleshooting Customers Xbox Consoles through chat (2 concurrencies)

Greylock Resources Sales Associate (Pureway Health)
September 10 2016 - July 07 2017 - Completing customers health information and transfer to sales department

PERSONAL DATA:

Age:26
GenderFemale
Address:You need an Elite Account to see this area
Contact Number:You need an Elite Account to see this area
WebsiteYou need an Elite Account to see this area
Last Active:09/27/2017
Member Since:09/25/2017

SKILLS SUMMARY:

I've been with the BPO Industry for 6 years. I have handled campaigns in different support types such as phone, e-mail and chat.
I Am a customer service expert, technical support guru, sales expert and had graphic and photography experience too. I have spent 2 years in Photography as a Photographer and a Graphic Artist.
Being a Computer Specialist Graduate, I know how to work with different applications such as Microsoft Word, Excel,Microsoft Access Database and Adobe Photoshop. Can create an html file and run basic Visual Basic Languages.

SKILLS RATING:

GENERAL

Typing:
Attention to details:
Willing to ask questions if unsure:
Attention to details:
Ability to learn new things quickly:
Ability to Follow Instructions:
Basic Internet Usage:
Communication:
Problem Solving:
Internet Researching:
General Skills Summary:I've been with different companies that strengthen my abilities.

ADMINISTRATIVE

Email Etiquette:
Microsoft Excel:
Microsoft Office:
Microsoft Outlook:
Help Desk:
Telephone Etiquette:
United States Culture:
Call Center:
Project Management:
Bookkeeping:
General Office Skills:
Basic Computer Skills:
Time Management:
Customer Service:
Administrative Skills Summary:I've been with different companies that strengthen my abilities.

DESIGN AND MULTIMEDIA

3ds Max:
No Skill in this area
Jing:
No Skill in this area
Adobe InCopy:
No Skill in this area
Google SketchUp:
No Skill in this area
Adobe Premier:
Camtasia:
No Skill in this area
Adobe After Effects:
No Skill in this area
Adobe InDesign:
No Skill in this area
CorelDraw:
FrontPage:
No Skill in this area
Web Design:
No Skill in this area
Adobe Fireworks:
No Skill in this area
Adobe Photoshop:
Logo Design:
Microsoft Powerpoint:
Dreamweaver:
No Skill in this area
Video Manipulation:
Adobe Illustrator:
No Skill in this area
Design and Multimedia Skills Summary:I'm a fast learner and In case that some of these applications is needed for my job, Im willing to undergo training.

FINANCE AND MANAGEMENT

Analytical Skills:
Taxation:
No Skill in this area
Accounting Principles:
No Skill in this area
Business Plans:
Quickbooks Pro:
No Skill in this area
Human Resources:
Business Strategy:
Management Skills:
Financial Analysis:
No Skill in this area
Payroll Management:
No Skill in this area
Financial Reporting:
Organizational Skills:
Financial Statements:
No Skill in this area
Finance and Management Skills Summary:I'm a fast learner and In case that some of these applications is needed for my job, Im willing to undergo training.

SALES AND MARKETING

Market Research:
Marketing Terminology:
Public Relations:
No Skill in this area
FTP:
No Skill in this area
Marketing Methods and Techniques:
No Skill in this area
Search Engine Marketing:
No Skill in this area
Search Engine Optimization:
Social Media Marketing:
Sales:
Banner Advertising:
Facebook Pages:
Twitter:
Blogging:
Branding:
Clickbank:
No Skill in this area
Using Wordpress:
Google Docs:
Copywriting:
No Skill in this area
Facebook Advertising:
Media Buying:
No Skill in this area
Google Adsense:
Google Adwords:
Email Marketing / Autoresponders:
Google Analytics:
No Skill in this area
Advertising Skills:
Internet Marketing:
Sales and Marketing Skills Summary:I'm a fast learner and In case that some of these applications is needed for my job, Im willing to undergo training.

WEB AND PROGRAMMING

Twitter Development:
No Skill in this area
Visual Basic:
WordPress:
ASP.NET:
No Skill in this area
CSS:
No Skill in this area
PHP:
AJAX:
No Skill in this area
Facebook Platform Development:
No Skill in this area
HTML:
Java:
Perl:
No Skill in this area
Ruby on Rails:
No Skill in this area
Windows 7:
Windows 8:
Linux:
Skype Development:
No Skill in this area
Windows XP:
Amazon Web Services:
No Skill in this area
Drupal:
No Skill in this area
Joomla:
No Skill in this area
PayPal Integration:
Databases:
No Skill in this area
Windows Vista:
C++:
No Skill in this area
iPhone iOS:
Adobe Flash:
ColdFusion:
No Skill in this area
Google Maps API:
No Skill in this area
JavaScript:
No Skill in this area
Mobile Web Apps:
No Skill in this area
Google Android Programming:
No Skill in this area
CodeIgniter:
No Skill in this area
ActionScript:
No Skill in this area
Google Webmaster:
No Skill in this area
Web and Programming Skills Summary:I'm a fast learner and In case that some of these applications is needed for my job, Im willing to undergo training.

WRITING AND TRANSLATION

Audio/Video Transcription:
Blog Writing:
No Skill in this area
Ebook Writing:
Report Writing:
No Skill in this area
Resume Writing:
English Grammar:
Academic Writing:
Business Writing:
No Skill in this area
Creative Writing:
No Skill in this area
English Speaking:
Creating Outlines:
No Skill in this area
Technical Writing:
No Skill in this area
Chapter Structuring:
No Skill in this area
English Basic Skills:
English Proof Reading:
Writing and Translation Skills Summary:I'm a fast learner and In case that some of these applications is needed for my job, Im willing to undergo training.

ADVANCED MARKETING SOFTWARE

The Best Spinner:
No Skill in this area
Aweber:
No Skill in this area
SENuke X:
No Skill in this area
Tweet Adder:
SEO Link Robot:
No Skill in this area
Brute Force SEO:
No Skill in this area
Market Me Suite:
Market Samurai:
No Skill in this area
Wishlist Member:
No Skill in this area
Advanced Marketing Software Skills Summary:I'm a fast learner and In case that some of these applications is needed for my job, Im willing to undergo training.
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