GENERAL INFORMATION

Position Desired Customer Service/ Virtual Assistant
Rate ₱28,000.00/month ($622)
Availability Full Time
Education Bachelor of Science in Mass Communication
Experience WORK EXPERIENCES:

Hewlett Packard Enterprise
Customer Service Representative III
Accor Hotels
August 03, 2015- December 09, 2016

Job Description:
- Main job is to answers customer’s after stay complaint via email and take calls in reference to their loyalty program. If cases cannot be handled onset of the call we process escalation for next possible resolution. Validate stay and check eligibility for possible earning of loyalty points.

VXI Holdings
TSR- Att Uverse
June 18 2014- July 21, 2015

Job Description:
- Help customer in troubleshooting on their issues with internet connectivity issues; help them make their television working and assure them that phones are working fine. Triple play service that everything runs thru the internet. Provide basic upselling details about new products and assist customer in their basic billing concerns.

Sutherland Global Solutions
TSR – Apprentice
Lenovo
April 2012- Feb 2014

Job Description:
- Help customer troubleshoot issues with their computer in terms of hardware or software issue. If issue cannot be resolved over the phone will create dispatch for technicians visit and assures that issue is resolved. Was promoted as an apprentice or a Subject Matter Expert- main role is to take supervisors call and perform coaching. Monitors agent performance if meeting weekly goals to assure that each one of them will hit the target by the end of the month.

Teletech Holdings Inc.
Teletech Lipa- TSR
Hewlett-Packard
October 3,2008- October 19, 2009

Job Description:
- Help customer troubleshoot issues with their computer in terms of hardware or software issue. If issue cannot be resolved over the phone will create dispatch for technicians visit and assures that issue is resolved.

Advanced Contact Solutions Inc.
CSR- CHCS/ Globe Telecom
August 2004- March 2008

Job Description:
- Globe Customer Service. We provide services such as queries about how to share a load; autoload max and handles complaint when they experience discrepancies on their load, Handles postpaid account. Major role is to take care of activating services such as GPRS, MMS and manage their bills. Activate and deactivate services upon request.

- Assist customer on their medical claims. Ensures clients benefits and the coverage of their medical insurance.

PERSONAL DATA:

Age:34
GenderFemale
Address:You need an Elite Account to see this area
Contact Number:You need an Elite Account to see this area
WebsiteYou need an Elite Account to see this area
Last Active:09/19/2017
Member Since:09/19/2017

SKILLS SUMMARY:

I have been with the BPO industry for over a decade and I would say that the experience and the knowledge gained is one of my key skills in applying for the position. I say because, this job has taught me how to handle customer's queries and issues. Making sure that at the end of each contact a resolutions is provided.

This job has taught me to value the importance of delivering great customer service by not only meeting the expected but giving the excellent customer service. How? By seeing the unspoken needs.That at the end of the day, you will be getting a self fulfillment that you have done a great job.

SKILLS RATING:

GENERAL

Typing:
Attention to details:
Willing to ask questions if unsure:
Attention to details:
Ability to learn new things quickly:
Ability to Follow Instructions:
Basic Internet Usage:
Communication:
Problem Solving:
Internet Researching:
General Skills Summary:I believe my experiences and track record make me an excellent fit for this opportunity. This job has taught me to value the importance of delivering great customer service by not only meeting the expected but giving the excellent customer service. How? By seeing the unspoken needs.That at the end of the day, you will be getting a self fulfillment that you have done a great job.

ADMINISTRATIVE

Email Etiquette:
Microsoft Excel:
Microsoft Office:
Microsoft Outlook:
Help Desk:
Telephone Etiquette:
United States Culture:
Call Center:
Project Management:
Bookkeeping:
General Office Skills:
Basic Computer Skills:
Time Management:
Customer Service:
Administrative Skills Summary:majority of my call center job experiences are with customer service relation and this has been taught well.

DESIGN AND MULTIMEDIA

3ds Max:
Jing:
No Skill in this area
Adobe InCopy:
Google SketchUp:
Adobe Premier:
No Skill in this area
Camtasia:
No Skill in this area
Adobe After Effects:
Adobe InDesign:
CorelDraw:
FrontPage:
No Skill in this area
Web Design:
Adobe Fireworks:
Adobe Photoshop:
Logo Design:
Microsoft Powerpoint:
Dreamweaver:
Video Manipulation:
Adobe Illustrator:
Design and Multimedia Skills Summary:Have not tried but knowledgeable or has ideas about it.

FINANCE AND MANAGEMENT

Analytical Skills:
Taxation:
Accounting Principles:
Business Plans:
Quickbooks Pro:
Human Resources:
Business Strategy:
Management Skills:
Financial Analysis:
Payroll Management:
Financial Reporting:
Organizational Skills:
Financial Statements:
Finance and Management Skills Summary:No experiences but management and organizational skills I have been promoted as an Subject Matter Expert and we do some coaching and improvement plans.

SALES AND MARKETING

Market Research:
Marketing Terminology:
Public Relations:
FTP:
Marketing Methods and Techniques:
Search Engine Marketing:
No Skill in this area
Search Engine Optimization:
No Skill in this area
Social Media Marketing:
Sales:
Banner Advertising:
No Skill in this area
Facebook Pages:
Twitter:
Blogging:
Branding:
Clickbank:
Using Wordpress:
Google Docs:
Copywriting:
Facebook Advertising:
Media Buying:
Google Adsense:
Google Adwords:
Email Marketing / Autoresponders:
Google Analytics:
Advertising Skills:
Internet Marketing:
Sales and Marketing Skills Summary:No hands on experience

WEB AND PROGRAMMING

Twitter Development:
No Skill in this area
Visual Basic:
No Skill in this area
WordPress:
No Skill in this area
ASP.NET:
No Skill in this area
CSS:
No Skill in this area
PHP:
No Skill in this area
AJAX:
No Skill in this area
Facebook Platform Development:
No Skill in this area
HTML:
No Skill in this area
Java:
No Skill in this area
Perl:
No Skill in this area
Ruby on Rails:
No Skill in this area
Windows 7:
Windows 8:
Linux:
No Skill in this area
Skype Development:
No Skill in this area
Windows XP:
Amazon Web Services:
No Skill in this area
Drupal:
No Skill in this area
Joomla:
No Skill in this area
PayPal Integration:
No Skill in this area
Databases:
No Skill in this area
Windows Vista:
C++:
No Skill in this area
iPhone iOS:
Adobe Flash:
No Skill in this area
ColdFusion:
No Skill in this area
Google Maps API:
No Skill in this area
JavaScript:
No Skill in this area
Mobile Web Apps:
No Skill in this area
Google Android Programming:
No Skill in this area
CodeIgniter:
No Skill in this area
ActionScript:
No Skill in this area
Google Webmaster:
No Skill in this area
Web and Programming Skills Summary:Only familiar with terms but have not used majority of them.

WRITING AND TRANSLATION

Audio/Video Transcription:
No Skill in this area
Blog Writing:
No Skill in this area
Ebook Writing:
No Skill in this area
Report Writing:
Resume Writing:
English Grammar:
Academic Writing:
Business Writing:
Creative Writing:
No Skill in this area
English Speaking:
Creating Outlines:
Technical Writing:
No Skill in this area
Chapter Structuring:
No Skill in this area
English Basic Skills:
English Proof Reading:
Writing and Translation Skills Summary:Basic knowledge only.

ADVANCED MARKETING SOFTWARE

The Best Spinner:
No Skill in this area
Aweber:
No Skill in this area
SENuke X:
No Skill in this area
Tweet Adder:
No Skill in this area
SEO Link Robot:
No Skill in this area
Brute Force SEO:
No Skill in this area
Market Me Suite:
No Skill in this area
Market Samurai:
No Skill in this area
Wishlist Member:
No Skill in this area
Advanced Marketing Software Skills Summary:Not familiar
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