GENERAL INFORMATION

Position Desired Telemarketer/ Lead Generation Specialist/ Recruitment Staff
Rate ₱20,000.00/month ($444)
Availability Part Time
Education EDUCATIONAL BACKGROUND Tertiary: Lyceum of the Philippines University BSBA-Management Accounting (incoming forth year) Intramuros Manila The Family Clinic Inc. College Sta. Cruz Manila- BS Nursing graduate- 2004-2008
Experience WORK EXPERIENCE

Demand Science Phil Inc,
Home based telemarketer - part time
Aug 2017- present

DUTIES AND RESPONSIBILITIES:

Identifies prospects by reading telephone and zip code directories and other prepared listings.
Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
Contributes to team effort by accomplishing related results as needed.
Meet number of calls and confirmed valid leads per shift
Advance Credit Management Pty Ltd
Senior Relationship Manager
(September 2014 - July 2017)

DUTIES AND RESPONSIBILITIES:

Be in charge of running and managing the whole team
Set targets for all other call center agents to meet up with (daily task)
Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
Prepare forecasts and budgets for the whole team
Conduct regular review of all call center agents performance and organize training sessions for (COMPLIANCE , BANKRUPTCY , LEGAL , HARDSHIP, NEGOTIATING TECHNIQUE, SKIP TRACING TECHNIQUE , QUALITY ANALYST FOR CALL MONITORING , CREDIT BUREAU LISTING DISPUTE AND ENQUIRIES)
Submit regular reports to management and seek new ideas and strategies for team and individual staff improvement.
Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times
Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.

Collect outstanding debts from clients and achieve collection target to ensure positive cash flow.
Maintain debtor’s book to ensure that the debt status is accurate and latest.
Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts.
Review collection queue to perform collection activities accordingly.
Adhere to customer policies and procedures.
Close a specific number of collection accounts each month to meet assigned target.
Contact debtors and implement repayment schedules and terms.
Assist the company to take legal action against debtors by providing necessary information.
Maintain security and confidentiality of company and customer information.
Follow legal requirements during debt collections to avoid legal issues.
Coordinating with customers regards to their Dispute for both Ownership and Charges on their previous accounts
Communicating with Clients disputes, additional informations , charges and letter of statements
Locating missing debtors (SKIP TRACING)
Negotiating with debtors, Providing possible options that may assist them with their current financial situation

Telstra Customer Service Associates
(SALES, BILLING, BASIC TROUBLE SHOOTING, PROVISIONING ORDERS)
(Feb 2014 – August 2014)

DUTIES AND RESPONSIBILITIES:

Provide end to end customer service to Telstra customers
Listen and understand why customer has called us and what matters to them
Take full ownership to resolve customer queries and deliver what matters to the customer on the first call.
Proactively identify and raise areas for process/policy improvement through the appropriate channels to prevent further customer issues.
Processed orders online for all telstra services
Manage bill disputes and make adjustments if necessary
Basic trouble shooting for home phone, internet box (ADSL TBOX), mobile
Upselling services (Mobile , Home Phone , Pocket wifi , Foxtel)


Expert Global Solutions NCO- APAC – Cubao Branch
Customer Service Representative- CLAIMS, SALES , B2B INQUIRY
(Nov. 2012- Jan2014)

DUTIES AND RESPONSIBILITIES:

Taking Inbound calls from United States Health Care Providers
Knowledgeable about Health Care Insurance Procedures/ Policy including Claims Assistance
Accomplishing Reports in all the received inquiries at the end of the Shift


City State Tower Hotel – Manila
Front Office Cashier/ Clerk
(February 2010 – January 2011)

DUTIES AND RESPONSIBILITIES:
Posts revenue center charges to guest accounts,
Receives Payments from guest accounts at check-out.
Coordinates the billing of credit card and direct-billed guest accounts with the accounting division.
All guest accounts are balanced by the cashier at the close of each shift.

PERSONAL DATA:

Age:30
GenderFemale
Address:You need an Elite Account to see this area
Contact Number:You need an Elite Account to see this area
WebsiteYou need an Elite Account to see this area
Last Active:09/16/2017
Member Since:09/16/2017

SKILLS SUMMARY:

ADVANCED IN THE FOLLOWING:
MICROSOFT ENGINES
SEARCH TOOLS IN AU: EQUIFAX, TICA, RP, DETECTIVE DESK, WHITE AND YELLOW PAGES

NEGOTIATOR FOR COLLECTIONS
SKIP TRACER
LEAD GENERATION SPECIALIST
TELEMARKETER
BANKRUPTCY
COMPLIANCE
TRAINING STAFF WITH COMPANIES BUSINESS POLICIES AND JOB RESPONSIBILITIES
INTERVIEWING APPLICANTS
CUSTOMER SERVICE ORIENTED

SKILLS RATING:

GENERAL

Typing:
Attention to details:
Willing to ask questions if unsure:
Attention to details:
Ability to learn new things quickly:
Ability to Follow Instructions:
Basic Internet Usage:
Communication:
Problem Solving:
Internet Researching:
General Skills Summary:In general i evaluated myself based from what my previous co worker, employer and staff's feedback about how i was when im still working with them.

ADMINISTRATIVE

Email Etiquette:
Microsoft Excel:
Microsoft Office:
Microsoft Outlook:
No Skill in this area
Help Desk:
Telephone Etiquette:
United States Culture:
Call Center:
Project Management:
Bookkeeping:
General Office Skills:
Basic Computer Skills:
Time Management:
Customer Service:
Administrative Skills Summary:Ive been working with BPO Industry for the last 5years and became adept about AU and US line of businesses. Im also part of the management for my last job as a Senior Relationship Manager And we have series of reports via Microsoft Office everyday that we need to comply before the shift ends.

DESIGN AND MULTIMEDIA

3ds Max:
No Skill in this area
Jing:
No Skill in this area
Adobe InCopy:
No Skill in this area
Google SketchUp:
No Skill in this area
Adobe Premier:
No Skill in this area
Camtasia:
No Skill in this area
Adobe After Effects:
No Skill in this area
Adobe InDesign:
No Skill in this area
CorelDraw:
No Skill in this area
FrontPage:
No Skill in this area
Web Design:
No Skill in this area
Adobe Fireworks:
No Skill in this area
Adobe Photoshop:
No Skill in this area
Logo Design:
No Skill in this area
Microsoft Powerpoint:
Dreamweaver:
No Skill in this area
Video Manipulation:
No Skill in this area
Adobe Illustrator:
No Skill in this area
Design and Multimedia Skills Summary:I only know miscrosoft power point as i use it with myprojects before in school and with my presentation at work in conducting training with my former staff..

FINANCE AND MANAGEMENT

Analytical Skills:
Taxation:
No Skill in this area
Accounting Principles:
Business Plans:
Quickbooks Pro:
Human Resources:
Business Strategy:
Management Skills:
Financial Analysis:
Payroll Management:
Financial Reporting:
Organizational Skills:
Financial Statements:
Finance and Management Skills Summary:My skills is more on handling people Training them Motivating them to reach goals and target Managing staff Recruitment Selecting the best person that can deliver the job beyond what is expected.

SALES AND MARKETING

Market Research:
No Skill in this area
Marketing Terminology:
No Skill in this area
Public Relations:
No Skill in this area
FTP:
No Skill in this area
Marketing Methods and Techniques:
No Skill in this area
Search Engine Marketing:
No Skill in this area
Search Engine Optimization:
No Skill in this area
Social Media Marketing:
No Skill in this area
Sales:
Banner Advertising:
No Skill in this area
Facebook Pages:
Twitter:
Blogging:
Branding:
No Skill in this area
Clickbank:
No Skill in this area
Using Wordpress:
No Skill in this area
Google Docs:
No Skill in this area
Copywriting:
No Skill in this area
Facebook Advertising:
Media Buying:
No Skill in this area
Google Adsense:
No Skill in this area
Google Adwords:
No Skill in this area
Email Marketing / Autoresponders:
No Skill in this area
Google Analytics:
No Skill in this area
Advertising Skills:
Internet Marketing:
Sales and Marketing Skills Summary:I just know more about marketing thru facebook and twitter other ways to expand that i think i need to have a training first.

WEB AND PROGRAMMING

Twitter Development:
No Skill in this area
Visual Basic:
No Skill in this area
WordPress:
No Skill in this area
ASP.NET:
No Skill in this area
CSS:
No Skill in this area
PHP:
No Skill in this area
AJAX:
No Skill in this area
Facebook Platform Development:
No Skill in this area
HTML:
Java:
No Skill in this area
Perl:
No Skill in this area
Ruby on Rails:
No Skill in this area
Windows 7:
Windows 8:
Linux:
No Skill in this area
Skype Development:
No Skill in this area
Windows XP:
No Skill in this area
Amazon Web Services:
No Skill in this area
Drupal:
No Skill in this area
Joomla:
No Skill in this area
PayPal Integration:
No Skill in this area
Databases:
No Skill in this area
Windows Vista:
No Skill in this area
C++:
No Skill in this area
iPhone iOS:
No Skill in this area
Adobe Flash:
No Skill in this area
ColdFusion:
No Skill in this area
Google Maps API:
No Skill in this area
JavaScript:
No Skill in this area
Mobile Web Apps:
No Skill in this area
Google Android Programming:
No Skill in this area
CodeIgniter:
No Skill in this area
ActionScript:
No Skill in this area
Google Webmaster:
No Skill in this area
Web and Programming Skills Summary:Just familiar with windows for computer specs none the less i am not deep knowledgable with other said categories.

WRITING AND TRANSLATION

Audio/Video Transcription:
Blog Writing:
No Skill in this area
Ebook Writing:
No Skill in this area
Report Writing:
No Skill in this area
Resume Writing:
English Grammar:
Academic Writing:
Business Writing:
Creative Writing:
No Skill in this area
English Speaking:
Creating Outlines:
No Skill in this area
Technical Writing:
No Skill in this area
Chapter Structuring:
No Skill in this area
English Basic Skills:
English Proof Reading:
Writing and Translation Skills Summary:I dont merely have experience in writing reports or blogs

ADVANCED MARKETING SOFTWARE

The Best Spinner:
No Skill in this area
Aweber:
No Skill in this area
SENuke X:
No Skill in this area
Tweet Adder:
No Skill in this area
SEO Link Robot:
No Skill in this area
Brute Force SEO:
No Skill in this area
Market Me Suite:
No Skill in this area
Market Samurai:
No Skill in this area
Wishlist Member:
No Skill in this area
Advanced Marketing Software Skills Summary:No experience at all for advanced marketing software however i am willing to learn
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