GENERAL INFORMATION

Position Desired Virtual Assistant or Customer Service Supervisor
Rate ₱30,000.00/month ($667)
Availability Full Time
Education College Level : BS Nursing
Experience Event Organizer/Host, Customer Service & Team Leader
Sterling Paper Group of Companies 2008-2010
Call Center Representative (Technical Support) Intelinet Global Philippines 2010-2011

Client Business Analyst TELUS International Philippines 2011-2013
 answered inquiries relating to account information, products and services, rates and policies
 provides help with devices activation & programming procedures
 help clients understand their bills
 schedules call backs
 provided ongoing support to customers
 resolved complaints
 assist with contract renewals/ phone upgrade
 assist clients with troubleshooting
Mentor (Subject Matter Expert) TELUS International Philippines 2012-2013
 Handles escalation from team members
 Answer question regarding products, procedures & policies
 Sends day end reports for newbies improvement
 Make sure that new agents are not doing wrong things & not giving incorrect information
 Communicates with real time analyst for exemptions

Xerox Business Services now Conduent Supervisor 2014-Present

PERSONAL DATA:

Age:29
GenderFemale
Address:You need an Elite Account to see this area
Contact Number:You need an Elite Account to see this area
WebsiteYou need an Elite Account to see this area
Last Active:08/03/2017
Member Since:07/28/2017

SKILLS SUMMARY:

Soft Skills:
Communication
Ability to Work Under Pressure
Decision Making
Time Management
Self-motivation
Conflict Resolution
Leadership
Adaptability

Hard Skills:
Microsoft Office
Cisco Application
Payroll Application
Salary Management
Travel & Financial Account Background

SKILLS RATING:

GENERAL

Typing:
Attention to details:
Willing to ask questions if unsure:
Attention to details:
Ability to learn new things quickly:
Ability to Follow Instructions:
Basic Internet Usage:
Communication:
Problem Solving:
Internet Researching:
General Skills Summary:I have been in the BPO industry for more than 7 years now. I have been part of different Line of Business from Telecommunication to Financial as well as Travel handling both Customer Service & Technical Support. Being a Team Leader it is required for me to solve every single problem that will come upon to my team. That being said 7 years of experience talking with clients has help me with what I am today.

ADMINISTRATIVE

Email Etiquette:
Microsoft Excel:
Microsoft Office:
Microsoft Outlook:
Help Desk:
Telephone Etiquette:
United States Culture:
Call Center:
Project Management:
Bookkeeping:
General Office Skills:
Basic Computer Skills:
Time Management:
Customer Service:
Administrative Skills Summary:I have been in the BPO industry for more than 7 years now. I have been part of different Line of Business from Telecommunication to Financial as well as Travel handling both Customer Service & Technical Support. Being a Team Leader it is required for me to solve every single problem that will come upon to my team. Being a Team Lead also means that we need to send report via email with attachments using either Microsoft Word, Excel or Power point. That being said 7 years of experience talking with clients has help me with what I am today. Everything mentioned above are things I do everyday for the past 7 years.

DESIGN AND MULTIMEDIA

3ds Max:
No Skill in this area
Jing:
No Skill in this area
Adobe InCopy:
No Skill in this area
Google SketchUp:
No Skill in this area
Adobe Premier:
No Skill in this area
Camtasia:
No Skill in this area
Adobe After Effects:
No Skill in this area
Adobe InDesign:
No Skill in this area
CorelDraw:
No Skill in this area
FrontPage:
No Skill in this area
Web Design:
No Skill in this area
Adobe Fireworks:
No Skill in this area
Adobe Photoshop:
Logo Design:
Microsoft Powerpoint:
Dreamweaver:
No Skill in this area
Video Manipulation:
Adobe Illustrator:
No Skill in this area
Design and Multimedia Skills Summary:I have very minimal experience when it comes to Design and Multimedia aside from watching random videos.

FINANCE AND MANAGEMENT

Analytical Skills:
Taxation:
No Skill in this area
Accounting Principles:
Business Plans:
Quickbooks Pro:
No Skill in this area
Human Resources:
Business Strategy:
Management Skills:
Financial Analysis:
Payroll Management:
Financial Reporting:
Organizational Skills:
Financial Statements:
Finance and Management Skills Summary:I have 2 years experience with Financial accounts handling customer's banking needs. Also I handle my agents payroll to make sure that they will get their salary on time without any discrepancies.

SALES AND MARKETING

Market Research:
No Skill in this area
Marketing Terminology:
Public Relations:
No Skill in this area
FTP:
No Skill in this area
Marketing Methods and Techniques:
No Skill in this area
Search Engine Marketing:
No Skill in this area
Search Engine Optimization:
No Skill in this area
Social Media Marketing:
Sales:
No Skill in this area
Banner Advertising:
No Skill in this area
Facebook Pages:
Twitter:
No Skill in this area
Blogging:
No Skill in this area
Branding:
No Skill in this area
Clickbank:
No Skill in this area
Using Wordpress:
No Skill in this area
Google Docs:
No Skill in this area
Copywriting:
No Skill in this area
Facebook Advertising:
No Skill in this area
Media Buying:
No Skill in this area
Google Adsense:
No Skill in this area
Google Adwords:
No Skill in this area
Email Marketing / Autoresponders:
No Skill in this area
Google Analytics:
No Skill in this area
Advertising Skills:
No Skill in this area
Internet Marketing:
No Skill in this area
Sales and Marketing Skills Summary:I have very minimal experience when it comes to advertising though I took several online courses to be familiar with it.

WEB AND PROGRAMMING

Twitter Development:
No Skill in this area
Visual Basic:
No Skill in this area
WordPress:
No Skill in this area
ASP.NET:
No Skill in this area
CSS:
No Skill in this area
PHP:
No Skill in this area
AJAX:
No Skill in this area
Facebook Platform Development:
No Skill in this area
HTML:
No Skill in this area
Java:
No Skill in this area
Perl:
No Skill in this area
Ruby on Rails:
No Skill in this area
Windows 7:
No Skill in this area
Windows 8:
No Skill in this area
Linux:
No Skill in this area
Skype Development:
No Skill in this area
Windows XP:
No Skill in this area
Amazon Web Services:
No Skill in this area
Drupal:
No Skill in this area
Joomla:
No Skill in this area
PayPal Integration:
No Skill in this area
Databases:
No Skill in this area
Windows Vista:
No Skill in this area
C++:
No Skill in this area
iPhone iOS:
No Skill in this area
Adobe Flash:
No Skill in this area
ColdFusion:
No Skill in this area
Google Maps API:
No Skill in this area
JavaScript:
No Skill in this area
Mobile Web Apps:
No Skill in this area
Google Android Programming:
No Skill in this area
CodeIgniter:
No Skill in this area
ActionScript:
No Skill in this area
Google Webmaster:
No Skill in this area
Web and Programming Skills Summary:No experience at all. I know how to use them but not how it came to existence.

WRITING AND TRANSLATION

Audio/Video Transcription:
Blog Writing:
No Skill in this area
Ebook Writing:
No Skill in this area
Report Writing:
Resume Writing:
English Grammar:
Academic Writing:
Business Writing:
Creative Writing:
No Skill in this area
English Speaking:
Creating Outlines:
No Skill in this area
Technical Writing:
No Skill in this area
Chapter Structuring:
No Skill in this area
English Basic Skills:
English Proof Reading:
Writing and Translation Skills Summary:I am a Berlitz passer & talking & reading & reporting requires me to use English. After all I am working in a call center an English is our basic language.

ADVANCED MARKETING SOFTWARE

The Best Spinner:
No Skill in this area
Aweber:
No Skill in this area
SENuke X:
No Skill in this area
Tweet Adder:
No Skill in this area
SEO Link Robot:
No Skill in this area
Brute Force SEO:
No Skill in this area
Market Me Suite:
No Skill in this area
Market Samurai:
No Skill in this area
Wishlist Member:
No Skill in this area
Advanced Marketing Software Skills Summary:No experience at all.
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