GENERAL INFORMATION

Position Desired Virtual Assistant
Rate ₱20,000.00/month ($444)
Availability Full Time
Education University of Cebu Bachelor of Science in Commerce Major in Management Graduated in March 2010
Experience EXL SERVICE RETIREMENT ASSISTANT MANAGER
May 2015 - Present
•Assist the manager in organizing, planning and implementing strategy •Coordinate operations •Ensure schedules and objectives are met •Supervise and motivate staff •Monitor operating costs, budgets and resources •Communicate with clients and evaluate their needs and specifications •Create reports, analyze and interpret data •Secure adherence to company’s policies and guidelines.

EXL SERVICE RETIREMENT SERVICES REPRESENTATIVE
January 2014 – May 2015
• Providing high quality client service across Institutional Participant Services by responding to participant phone inquiries and providing account and plan information from various information systems. • Providing fund and investment performance information to participants by phone. • Responding to plan participant inquiries pertaining to certain legal, regulatory, and tax-related issues through verbal and written communication. • Identifying routine participant needs/problems with urgency, professionalism, and efficiency; determining alternative solutions; resolving the problem using current workflow procedures. • Initiating transactions for participants including loans, exchanges, allocations, and terminations. • Working with the various areas of the Institutional Investor Group Division to enhance overall quality and workflow efficiencies. • Providing industry knowledge to fund performance and retirement investing. • Participates in special projects and performs other duties as assigned.

CONVERGYS CUSTOMER SERVICE SPECIALIST
May 2013 – December 2013
Handles Account Maintenance, Billing Inquiries and Technical Issues
Job Description: • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Maintains financial accounts by processing customer adjustments. • Recommends potential products or services to management by collecting customer information and analyzing customer needs. • Prepares product or service reports by collecting and analyzing customer information. • Contributes to team effort by accomplishing related results as needed.

STREAM GLOBAL SERVICE CUSTOMER SERVICE REPRESENTATIVE
Feb 2011 – May 2013
•Assist customers with their employee data (new hires, changes, additional earnings) to the payroll system. •Assist customers with their employee Time & Attendance data from the Time Sheet Data of the software that we offer. •Develop in depth understanding of Payroll Database to be able to assist customers with their payroll concerns. •Help customer prepare for their payroll forms and help them correct tax calculation if there are any discrepancies. •Help customer process accurately employee pay. •Assist customers in creating and printing paychecks. •Provide customer service to employees: in the area of pay, benefits and taxes as they relate to their pay, how to enter time or time off , where to locate forms and information on company’s intranet, where to send completed forms, who to contact for benefit questions and how to obtain IRS instructions on withholding issues. •Walk customers through setting up their company file within the payroll software. •Help customers repair errors within the payroll software, which is on the technical side. •Manage customers account and has payroll sales experience.

PERSONAL DATA:

Age:28
GenderFemale
Address:You need an Elite Account to see this area
Contact Number:You need an Elite Account to see this area
WebsiteYou need an Elite Account to see this area
Last Active:07/18/2017
Member Since:07/01/2017

SKILLS SUMMARY:

A highly competent, motivated and enthusiastic Assistant Manager with 2 years’ experience working as part of team in a busy office environment.Well organized and proactive in providing timely, efficient and accurate administrative support to office managers and work colleagues. Approachable, well prepared and able to establish a good working relationships with a range of different personalities. Possessing a proven ability to generate innovative ideas and solutions to problems who is able to create an efficient work environment.I also have an excellent data entry skills and adept at utilizing computer productivity software maintaining high levels of service. Has good communication skills and good organization skills. Computer skills include: MS , Excel, Word; and Lotus Notes.Independent worker and can work without supervision. Extremely reliable and can learn new products or procedures quickly.

SKILLS RATING:

GENERAL

Typing:
Attention to details:
Willing to ask questions if unsure:
Attention to details:
Ability to learn new things quickly:
Ability to Follow Instructions:
Basic Internet Usage:
Communication:
Problem Solving:
Internet Researching:
General Skills Summary:I have been an assistant manager/team leader for 2 years and as an assistant manager you have to have all of this skills to deliver accurate and reliable information. Within the span of 2 years I have developed and improve my skills.

ADMINISTRATIVE

Email Etiquette:
Microsoft Excel:
Microsoft Office:
Microsoft Outlook:
Help Desk:
Telephone Etiquette:
United States Culture:
Call Center:
Project Management:
Bookkeeping:
General Office Skills:
Basic Computer Skills:
Time Management:
Customer Service:
Administrative Skills Summary:I have been in the BPO industry for 6 years plus and I have developed all of this skills and I am confident enough that the ratings I provided are accurate.

DESIGN AND MULTIMEDIA

3ds Max:
No Skill in this area
Jing:
No Skill in this area
Adobe InCopy:
No Skill in this area
Google SketchUp:
No Skill in this area
Adobe Premier:
No Skill in this area
Camtasia:
No Skill in this area
Adobe After Effects:
No Skill in this area
Adobe InDesign:
No Skill in this area
CorelDraw:
No Skill in this area
FrontPage:
No Skill in this area
Web Design:
No Skill in this area
Adobe Fireworks:
No Skill in this area
Adobe Photoshop:
No Skill in this area
Logo Design:
Microsoft Powerpoint:
Dreamweaver:
No Skill in this area
Video Manipulation:
No Skill in this area
Adobe Illustrator:
No Skill in this area
Design and Multimedia Skills Summary:I have no technical background but I can do basic troubleshooting with the proper training and guidance. With my experience from being an Intuit payroll support we are also required to help out our clients with basic troubleshooting steps.

FINANCE AND MANAGEMENT

Analytical Skills:
Taxation:
Accounting Principles:
No Skill in this area
Business Plans:
Quickbooks Pro:
Human Resources:
Business Strategy:
Management Skills:
Financial Analysis:
Payroll Management:
Financial Reporting:
Organizational Skills:
Financial Statements:
Finance and Management Skills Summary:I have been part of Intuit Quickbooks paryoll support for almost 3 years and has developed all of the skills mentioned above.

SALES AND MARKETING

Market Research:
No Skill in this area
Marketing Terminology:
No Skill in this area
Public Relations:
No Skill in this area
FTP:
No Skill in this area
Marketing Methods and Techniques:
No Skill in this area
Search Engine Marketing:
No Skill in this area
Search Engine Optimization:
Social Media Marketing:
No Skill in this area
Sales:
No Skill in this area
Banner Advertising:
No Skill in this area
Facebook Pages:
Twitter:
Blogging:
No Skill in this area
Branding:
Clickbank:
No Skill in this area
Using Wordpress:
No Skill in this area
Google Docs:
No Skill in this area
Copywriting:
No Skill in this area
Facebook Advertising:
Media Buying:
No Skill in this area
Google Adsense:
No Skill in this area
Google Adwords:
No Skill in this area
Email Marketing / Autoresponders:
No Skill in this area
Google Analytics:
No Skill in this area
Advertising Skills:
Internet Marketing:
No Skill in this area
Sales and Marketing Skills Summary:I have limited sales experience

WEB AND PROGRAMMING

Twitter Development:
No Skill in this area
Visual Basic:
No Skill in this area
WordPress:
No Skill in this area
ASP.NET:
No Skill in this area
CSS:
No Skill in this area
PHP:
No Skill in this area
AJAX:
No Skill in this area
Facebook Platform Development:
No Skill in this area
HTML:
No Skill in this area
Java:
No Skill in this area
Perl:
No Skill in this area
Ruby on Rails:
No Skill in this area
Windows 7:
No Skill in this area
Windows 8:
No Skill in this area
Linux:
No Skill in this area
Skype Development:
No Skill in this area
Windows XP:
No Skill in this area
Amazon Web Services:
No Skill in this area
Drupal:
No Skill in this area
Joomla:
No Skill in this area
PayPal Integration:
No Skill in this area
Databases:
No Skill in this area
Windows Vista:
No Skill in this area
C++:
No Skill in this area
iPhone iOS:
Adobe Flash:
No Skill in this area
ColdFusion:
No Skill in this area
Google Maps API:
No Skill in this area
JavaScript:
No Skill in this area
Mobile Web Apps:
No Skill in this area
Google Android Programming:
No Skill in this area
CodeIgniter:
No Skill in this area
ActionScript:
No Skill in this area
Google Webmaster:
No Skill in this area
Web and Programming Skills Summary:I have no experience with the skills above except for Iphone IOS since I'm an Iphone user.

WRITING AND TRANSLATION

Audio/Video Transcription:
Blog Writing:
No Skill in this area
Ebook Writing:
No Skill in this area
Report Writing:
Resume Writing:
English Grammar:
Academic Writing:
Business Writing:
Creative Writing:
English Speaking:
Creating Outlines:
No Skill in this area
Technical Writing:
No Skill in this area
Chapter Structuring:
No Skill in this area
English Basic Skills:
English Proof Reading:
Writing and Translation Skills Summary:I have a good English communication skills in both writing and speaking

ADVANCED MARKETING SOFTWARE

The Best Spinner:
No Skill in this area
Aweber:
No Skill in this area
SENuke X:
No Skill in this area
Tweet Adder:
No Skill in this area
SEO Link Robot:
No Skill in this area
Brute Force SEO:
No Skill in this area
Market Me Suite:
No Skill in this area
Market Samurai:
No Skill in this area
Wishlist Member:
No Skill in this area
Advanced Marketing Software Skills Summary:I hav eno experience with the skills above
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